Duration: 2 Days

This Social Media Content Moderation course is part of the Digital Harm Governance Pathway. This course is at Stage 1 and establishes Foundational level knowledge within the pathway. The Net Organisational Effect is improved consistency, defensibility, and operational maturity in social media content moderation.

The Social Media Content Moderation course provides a structured operational framework for content moderation within regulatory, enforcement, and safeguarding environments. It establishes the legal, ethical, and procedural foundations required to identify, assess, classify, and escalate harmful or illegal online content across major digital platforms.

Who the Course Is For?

The course has been designed to benefit those working in:

• Telecoms and media regulators
  
• Digital platform oversight bodies
  
• Law enforcement online monitoring teams
  
• Safeguarding professionals
  
• OSINT practitioners and analysts
  
• Trust & Safety teams

Learning Objectives

Successfully complete Social Media Content Moderation and you will be able to:

• Distinguish between platform moderation and regulatory mandates
  
• Identify harmful and illegal online content using structured harm typologies
  
• Apply the Content–Context–Intent analytical framework
  
• Capture and preserve digital evidence in accordance with legal standards
  
• Maintain evidential chain of custody
  
• Apply proportional escalation pathways

Course Modules

• Introduction to Content Moderation
  
• Typical Generic Legal and Regulatory Framework Considerations
  
• Categories of Harmful Content
  
• Moderation Frameworks and Decision Tools
  
• Tools, Workflow Management and Evidence Capture